Professional Certifications

Award of Excellence

For the 14^th consecutive year, Dry Clean Super Center is one of only 68 drycleaners to hold the prestigious Award of Excellence from the Drycleaning & Laundry Institute International. Dry cleaners earn this seal by successfully completing stain removal and cleaning performance tests. In addition, each dry cleaner must meet other requirements involving continuing education, community service, and superior customer service.

The Drycleaning & Laundry Institute

Unlike many dry cleaners in our market, Dry Clean Super Center of Bartlett proudly operates under the guidelines of The Drycleaning & Laundry Institute. The Drycleaning & Laundry Institute (DLI) has been the premier international trade association for garment care professionals since 1883.

Representing more than 10,000 retail drycleaning facilities in the United States alone, DLI is the world’s leading professional garment care organization. The certifications on this page reflect our commitment to the highest professional standards in the drycleaning industry.

Professional Standards of Certified Cleaners

As a Certified Environmental Drycleaner®, Certified Professional Drycleaner®, or Certified Professional Wetcleaner®, I recognize certain responsibilities which are basic to the ethical conduct of my business and accept these basic responsibilities:

1. Responsibility to My Customers

I will safeguard customer property with all reasonable care and treat it with respect.

I will continually strive to provide courteous, considerate, and efficient service to all of my customers. Such service will never be tempered by concern for race, color, creed, or gender.

I will strive to make a profit through reasonable and intelligent pricing, efficient cost control, and superior service and product delivery. All pricing will be determined independently by myself and my representatives, based on the marketplace, available resources and individual business needs. Prices will remain uniform among customer categories and will not reflect discrimination in any form.

Customer claims for damaged or missing property will receive priority attention within a framework of courtesy, reasonableness, and timeliness.

2. Responsibility to My Workers

I do regard our workers as important, dignified individuals and they shall be treated accordingly.

I shall provide a safe workplace environment, both as a moral responsibility and in keeping with the laws of this nation.

I will train and inspire our employees to serve our customers with skill, courtesy, and a sense of importance of what they do.

I will provide our staff with benefits not less than may be prescribed by law.

3. Responsibility to My Profession

I will work to continually upgrade the image of this profession by expanding my technical and managerial knowledge and skills through study and self-improvement and then apply this knowledge to my everyday business life.

I will be appropriately responsive to the needs of others within this profession.

I will refrain from publicly or privately causing harm to other drycleaners, for by doing so we create customer confusion and damage the image of all in our profession. I will strive to keep advertising and other tools of business competition positve and self serving, rather than using this means as a personal attack on another in this industry.

4. Responsibility to My Community and Nation

As a law-abiding businessperson, I acknowledge my responsibility to know and follow the letter and intent of all community, state, and national laws. I acknowledge my right, however, to peacefully work to change such laws that encroach on my moral, ethical, and economic standards.

I pledge to act as a good citizen, willing to pay civic dues to the community from which I earn my income and profit.

As a good citizen, I will practice sound environmental management techniques consistent with modern procedures and methods. Environmental considerations will be given high priority when faced with the need to replace old equipment.